How rltnship is built so a company can understand its client relationships without collecting its people’s conversations.
Email, chat and call content is read and kept on the employee’s own computer, under their sign-in.
Management sees every client’s score, reasons and revenue at risk. Messages, recordings, transcripts and the notes drawn from them reach only the people assigned to that client.
Signals describe the client relationship. rltnship does not rate or rank employees or infer their emotions. Figures about a person’s own calls are shown only to them.
Every channel is opt-in per person, WhatsApp included, and any call can be skipped.
Centralising staff email, calls and WhatsApp creates an archive you then have to secure, retain, search for disclosure requests and justify to staff and regulators. rltnship avoids building it: the company sees each client’s health and what to do about it, and the content stays where it already was.
Your conversations stay on your computer. You choose what rltnship can read and can turn any channel off. Your team sees a client’s score and the reasons in plain words; it does not see your messages, your recordings or the quotes behind them.
Their emails and calls are not sent to another company’s servers to be analysed. Calls are only recorded when someone presses Start AI notes, and there is no bot in the meeting. Tell clients you take AI notes, as you would with any notetaker. rltnship gives you a short notice to share on the call and a line for your calendar invites.
The exact categories, by where they live
rltnship is designed to help you meet the obligations below by keeping personal data on the device and minimising what is shared. Using it does not by itself make you compliant; your own policies, notices and lawful basis still apply.
This page describes how the product is designed. It is not legal advice.
We are working with a small group of design-partner agencies through the beta. Partners get the product free during the beta, a direct line to the team, and launch pricing locked in.